Privacy Policy

1. Who we are

UCW operates managed office spaces and related facility services from Sector 4, Noida. For privacy-related questions, contact us at:

• UCW Tower, B-6, Sector 4, Noida
• Uttar Pradesh 201301
• Email: office@ucwspaces.com
• Phone: +91 7428396677

2. Information we collect

Depending on how you interact with us, we may collect:

• Identity & contact details — name, email address, phone number, company name, and role or designation.
• Enquiry & booking details — tour requests, space requirements, conference room bookings (date, time, notes), and related correspondence.
• Account & portal data — login credentials (stored as secure password hashes), profile information, company association, roles and permissions, attendance records, wallet transactions, helpdesk tickets, and notifications.
• Access & facility data — door/lift QR codes, floor access, conference room floor access, and related validation timestamps used for building entry.
• Technical data — IP address, browser type, device information, pages visited, and approximate timestamps when you use our website or portal.

We do not intentionally collect sensitive personal data beyond what is needed to operate the workspace (for example access control). Please do not submit government ID numbers or other sensitive documents unless we specifically request them for onboarding.

3. How we use your information

We use personal information to:

• Respond to enquiries and schedule office tours
• Create and manage client accounts, seats, and company records
• Process conference room bookings and facility requests
• Operate door/lift access and related security controls
• Manage attendance, wallets, helpdesk tickets, and notifications
• Communicate service updates, renewals, and operational notices
• Improve website performance, security, and user experience
• Comply with legal, accounting, and regulatory obligations

4. Legal bases for processing

Where applicable under Indian law (including the Digital Personal Data Protection Act, 2023), we process personal data based on your consent, for performance of a contract or service arrangement, for legitimate operational interests (such as building security and service delivery), and where required by law.

5. Sharing of information

We may share information with:

• Service providers who help us host the website, send communications, process payments, or maintain IT infrastructure — under confidentiality obligations.
• Building / facility partners as needed to provide access control, security, or on-site services.
• Authorities when required by law, court order, or to protect the rights, safety, and property of UCW, our clients, or others.

We do not sell your personal information.

6. Cookies and similar technologies

Our website and portal may use cookies or local storage for essential functions such as keeping you signed in, remembering preferences, and measuring basic site performance. You can control cookies through your browser settings; disabling some cookies may limit certain features.

7. Data retention

We retain personal information only as long as needed for the purposes described above, including active client relationships, booking and accounting records, security logs, and legal retention requirements. When information is no longer required, we delete or anonymise it where reasonably practicable.

8. Security

We use administrative, technical, and physical safeguards appropriate to the nature of the data — including encrypted transport (HTTPS), hashed passwords, role-based access controls, and limited staff access. No method of transmission or storage is completely secure; please protect your login credentials and notify us promptly of any suspected unauthorised access.

9. Your rights

Subject to applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing is consent-based
• Request deletion or restriction of certain data, where permitted
• Raise a grievance regarding our handling of your personal data

To exercise these rights, email office@ucwspaces.com with enough detail for us to verify your identity and respond.

10. Children’s privacy

Our services are intended for business users and adults. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

11. Third-party links

Our website may link to third-party sites (for example maps or payment providers). Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or services after an update means you accept the revised policy, to the extent permitted by law.

13. Contact

For privacy questions, data requests, or grievances, contact UCW Managed Office Spaces at office@ucwspaces.com or +91 7428396677.